I’m really disappointed.
I was a big Newegg fan, and recommended them frequently. Can’t do it anymore. This is the second mishap with their delivery services within just a couple weeks. And their response is that they’re not responsible for shipping once it’s out of their hands. So they’re blaming UPS. But I didn’t pay UPS, I paid Newegg. Newegg should follow-up with UPS to demand better service if necessary. Their customer response has been courteous, but not particularly responsive/helpful, and replies arrive sporadically (from a few hours, to a week+ delay).
I placed an order for an item and paid Newegg for it to be delivered in a given/reasonable timeframe. This was not done. [The package turned out to be damaged/missing, but no one ever contacted me to say so. I found out by looking up the package tracking.] I was not notified of any problem. No correction was available, no compensation was offered. I noted clearly that I would not be available to receive a delivery for upcoming several weeks, and asked that Newegg HOLD the item until my return, since it was not delivered much earlier as it should have been. The item was delivered with no one to receive it, and again no correction or compensation is offered. That’s not service, that’s pay-and-hope-nothing-goes-wrong.